11635355
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11666484
|
2025-01-17
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-19
|
|
11681403
|
2025-01-20
|
Confusing or misleading advertising or marketing
|
Money transfer, virtual currency, or money service
|
|
Issue |
Confusing or misleading advertising or marketing
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11615073
|
2025-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11423091
|
2025-01-08
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-08
|
|
11720236
|
2025-01-23
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-23
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-23
|
|
11862322
|
2025-01-30
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Tags |
Servicemember
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-30
|
|
11672589
|
2025-01-17
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-17
|
|
11636396
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11638598
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11623498
|
2025-01-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-19
|
|
11645159
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11663242
|
2025-01-17
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Tags |
Servicemember
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11611685
|
2025-01-21
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-21
|
|
11592008
|
2025-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11614645
|
2025-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11679485
|
2025-01-22
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Tags |
Servicemember
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-01-22
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-22
|
|
11641526
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11639662
|
2025-01-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11680890
|
2025-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11212187
|
2024-12-19
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-19
|
|
3959036
|
2020-11-17
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2020-11-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-11-17
|
Complaint What Happened |
I had made a transfer to the wrong person of 400 on or about XX/XX/2020. I contacted Cash App within 2 minutes of doing it. It states if you contact the right away they will help you recover it.
When I sent the money to the correct person I was then ripped off for XXXX the person didn't supply the product that was promised. I then contacted them again with in an hour of that situation. They refused to do any thing about the two payments of XXXX in XXXX sent.
|
Consumer Consent Provided |
Consent provided
|
|
3847023
|
2020-09-15
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2020-09-15
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-09-22
|
Complaint What Happened |
XXXX. I was mislead by a scammer on the internet posing as someone who wanted to help a college student financially by sending me money. They first " got to know me '' and then said I would get an allowance of XXXX $ a week, just for companionship and talking with them. He then had me do an " errand ''. He sent me a check for {$2500.00} and asked me to deposit {$2200.00} of it into Cash App. Somewhat suspicious, I called my bank and ask if the check cleared. They said yes ( little did I know a check can take weeks to clear ). After I deposited the money into CashApp and sent it to the username on CashApp of " XXXX XXXX '' ( who also had another account " XXXX XXXX ''. I was extremely suspicious. I looked on the check that was sent and called the bank which is was from. I asked them if the listed account number had funds available and they said no. That is when I knew it was a fake check. So basically they gave me a fake check, had me transfer the fake money into a third party cash website, and I am left to pay the {$2200.00} back to the bank. I have contacted CashApp Support an insane amount of times, asking that they please refund my transactions, because they were a scam. Notoriously, they did not respond. Many forum pages talk about how bad Cash App is about scams and dealing with them, and they feel no responsibility toward victims of internet crime. I should have got my money back under the " Merchant didn't hold his end of the bargain rule '' by default, by providing no service, no product, except stealing my money. I emailed CashApp multiple times regarding this issue just to get an automated " sorry, nothing we can do '' message. Taking the loss for the scam is going to seriously damage me financially. Please Help.
|
Consumer Consent Provided |
Consent provided
|
|
10819519
|
2024-11-16
|
Problem with a purchase or transfer
|
Prepaid card
|
|
Issue |
Problem with a purchase or transfer
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Prepaid card
|
Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
Sub Product |
General-purpose prepaid card
|
Date Received |
2024-11-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-16
|
Complaint What Happened |
On XX/XX/year> I was trying to make a order at icare gifts for inmates. I had no clue at that time that this was a spoof website. They copied the original website XXXX XXXX
Anyway I made my order it cost me XXXX XXXX I was transferred to cash app by the fake XXXX XXXX XXXX. I paid for it to a " XXXX '' was the cash sign for this.
When the order didn't show up I started investigating and that's when I discovered that I was scammed.
I contacted cash app customer service. I reported the incident to the cash app XXXX and all they say is I need to ask the scammer for a refund! Really? I did and shockingly enough he didn't refund me. Idk how cash app stays in business because they are notorious for ripping people off hence the lawsuit against them.
I don't know what else to do. I contacted FDIC and they referred me to you.
|
Consumer Consent Provided |
Consent provided
|
|
4199969
|
2021-03-10
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unauthorized transactions or other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2021-03-10
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-03-10
|
Complaint What Happened |
I tried to send {$2000.00} to my friend through Cash App on XX/XX/2020. On my end, it showed that the payment was completed and the money had left my bank account. However, on the end of the recipient, it showed failed. The recipient contacted the Cash App and was told the transfer had triggered an alert. They suggested me to dispute the transaction with my bank and they have refunded the {$2000.00} back to me. So I called my bank and disputed this transaction. However, after the investigation from my bank, Cash App told my bank the transfer was completed and rejected to refund. They even closed my Cash App account after that. The recipient 's account was closed as well. I tried to contact customer service multiple times to ask for evidence of whether the money had deposited to the recipient 's account that he had free access to the fund. They never showed me any proof just told me to reach out to my bank or let the recipient contact them about the fund. The money was lost.
|
Consumer Consent Provided |
Consent provided
|
|
5964763
|
2022-09-09
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unauthorized transactions or other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2022-09-09
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-09-09
|
Complaint What Happened |
Square Inc. took {$210.00} from my bank account on XX/XX/2022 stating that XXXX ( an email that I have never used nor heard of ) has been connected to my business account- XXXX XXXX XXXX. This is the extent of the information regarding the negative account balance they will give me, they will not tell me what the amount is, where it was charged or how it was charged, nor given me even an actual phone number to call a representative on so I can prove this wasnt me. Now as of XX/XX/2022, Square has withheld a deposit of {$270.00} from transferring to my bank account, siting it was to again resolve a negative account balance, but this time it was for my business- XXXX XXXXXXXX XXXX XXXX.
|
Consumer Consent Provided |
Consent provided
|
|
5492586
|
2022-04-25
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2022-04-25
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-04-25
|
Consumer Consent Provided |
Consent not provided
|
|
4273354
|
2021-04-05
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unauthorized transactions or other transaction problem
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2021-04-05
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-04-05
|
Consumer Consent Provided |
Consent not provided
|
|
5825109
|
2022-07-30
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Problem using a debit or ATM card
|
Sub Product |
Checking account
|
Date Received |
2022-07-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-07-30
|
Consumer Consent Provided |
Consent not provided
|
|
8010424
|
2023-12-15
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
Issue |
Problem with a lender or other company charging your account
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Transaction was not authorized
|
Sub Product |
Checking account
|
Date Received |
2023-12-15
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-12-15
|
Consumer Consent Provided |
Consent not provided
|
|
5951475
|
2022-09-05
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
Issue |
Problem with a purchase shown on your statement
|
Timely |
Yes
|
Company |
Block, Inc.
|
Product |
Credit card or prepaid card
|
Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2022-09-05
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-09-05
|
Complaint What Happened |
Square will NOT provide me proof of the said debt. I used square to process two of my clients transactions, both of which were not deposited into my bank account, Square claiming to have held the. To resolve my negative balance. This is all the information they will provide me with. I have tried for weeks to work with them, however, they will not return my money without proof of a report using the FTC website, which has referred me to here. Apparently, some random email address was able to attach to my Square business account for XXXX XXXX XXXX, and somehow created a negative balance however, this transaction I have not seen, nor will Square provide further documentation of this as I stated previously. The amount I have had withheld from me from card payments from my clients is roughly {$250.00}. Square will not disclose to me the exact amount of said negative balance. This is the extent of knowledge I have regarding this matter.
|
Consumer Consent Provided |
Consent provided
|
|