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Roundpoint Mortgage Servicing LLC

Company Details

Name: Roundpoint Mortgage Servicing LLC
Jurisdiction: Idaho
Legal type: Foreign Limited Liability Company
Status: Active-Existing
Date of registration: 01 May 2008 (17 years ago)
Financial Date End: 31 May 2025
Entity Number: 539757
Place of Formation: DELAWARE
File Number: 539757
Principal Address: 446 WRENPLACE RD FORT MILL, SC 29715-0200

Agent

Name Role Address
CORPORATION SERVICE COMPANY Agent 1305 12TH AVE RD, NAMPA, ID 83686

Manager

Name Role Address Appointed On
William Greenberg Manager 575 LEXINGTON AVE, NEW YORK, NY 10022 2024-04-10
Mary K Riskey Manager 1601 UTICA AVE S, ST. LOUIS PARK, MN 55416 2024-04-10
Nathan Boucher Manager 3401 OLYMPUS BLVD, DALLAS, TX 75201 2024-04-10
David Hughes Manager 446 WRENPLACE RD, FORT MILL, SC 29715-0200 2024-04-10

President

Name Role Address Appointed On Resigned On
Stan Middleman President 907 PLEASANT VALLEY AVE., STE. 3, MOUNT LAUREL, NJ 08054 2021-04-07 2023-06-01

Filing

Filing Name Filing Number Filing date
Annual Report 0005686666 2024-04-10
Amendment of Foreign Registration with Entity Type Change 0005256469 2023-06-01
Annual Report 0005213969 2023-04-28
Annual Report 0004693790 2022-04-11
Registered Agent Name/Address Change (mass change) 0004643998 2022-03-08
Registered Agent Name/Address Change (mass change) 0004469417 2021-10-29
Annual Report 0004238779 2021-04-07
Annual Report 0003848618 2020-04-20
Amendment of Foreign Registration Statement 0003627067 2019-09-23
Annual Report 0003558447 2019-07-03

CFPB Complaint

Complaint Id Date Received Issue Product
8016484 2023-12-17 Incorrect information on your report Credit reporting or other personal consumer reports
Tags Servicemember
Issue Incorrect information on your report
Timely Yes
Company RoundPoint Mortgage Servicing LLC
Product Credit reporting or other personal consumer reports
Sub Issue Account status incorrect
Sub Product Credit reporting
Date Received 2023-12-17
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2023-12-17
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened Round Point Mortgage LLC assumed servicing of our loan XX/XX/2023. At that time I had a perfect payment history. Despite making my payment to Round Point LLC each of the subsequent months since, they have continued to report foreclosure started each month to XXXX. Each month I have had to contact them and file a dispute with XXXX. This is the 3rd consecutive month they have falsely reported my home in foreclosure. Their negligence in accurately reporting our mortgage as an open, active, current, and never delinquent has caused my and my wifes credit scores to drop damaging our good credit. See attached files. Round Point states this is an issue they are having with XXXX.
Consumer Consent Provided Consent provided
8182582 2024-01-19 Trouble during payment process Mortgage
Issue Trouble during payment process
Timely Yes
Company RoundPoint Mortgage Servicing LLC
Product Mortgage
Sub Issue Trying to communicate with the company to fix an issue while managing or servicing your loan
Sub Product Conventional home mortgage
Date Received 2024-01-19
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-01-19
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened Our mortgage was transferred to Roundpoint Mortgage/ payments beginning XX/XX/XXXX. When the mortgage was transferred there was a data leak and our savings account information was compromised and money was stolen. XXXX XXXX XXXXXXXX recovered the funds through fraud investigation. The savings account was deleted and a new one opened to protect the funds. I contacted Roundpoint numerous times to communicate they could not auto withdrawal the account explains the compromise and told them a new account was being established and we were going to set up biweekly payments. Roundpoint initiated withdrawal from the account despite being told the account was being deleted and stated we did not have sufficient funds and charged us a fee for returned check. No one from Roundpoint contacted us to inquire why they couldnt draw the payments. I sent the paperwork in to estsblish biweekky payments and was told it was all set up but the funds did not come out of the new account. I called and was told they could not establish till mortgage was paid 2 months in advance and they asked why we have missed a payment. I re explained the compromised account and that we were attempting to establish a new one for biweekly payments. The call taker refused to transfer me to a XXXX or XXXX. After being on hold numerous times I was told our fee had been waived under our 1 time forgiveness because Roundpoint was not the party who made the error. Roundpoint refuses to take responsibility for the data leak that compromised our savings account, attempted to withdrawal funds from a deleted account, and gave me false information about the establishment of our biweekly payments. We should not have to forfeit our 1 time forgiveness on an error made on their behalf. The call taker refused to transfer me to an XXXX or XXXX stating numerous time I could not talk to anyone else because there was no one else to talk to. Roundpoint says that all calls are recorded and I told her that I wanted the calls pulled and to speak to an XXXX that homeowners shouldnt be punished for these types of problems during a loan transfer. I was told that since my fee had been waived there was now no reason for me to speak to an administration. The biggest problem is the data leak. The company needs to be aware our information was compromised in the loan transfer. This is unacceptable treatment of a home owner. I have never missed a payment or been late on mortgage payments.
Consumer Consent Provided Consent provided
8710078 2024-04-06 Trouble during payment process Mortgage
Issue Trouble during payment process
Timely Yes
Company RoundPoint Mortgage Servicing LLC
Product Mortgage
Sub Issue Private mortgage insurance (PMI)
Sub Product Conventional home mortgage
Date Received 2024-04-06
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-04-06
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided Consent not provided
3032548 2018-09-28 Incorrect information on your report Mortgage
Issue Incorrect information on your report
Timely Yes
Company RoundPoint Mortgage Servicing LLC
Product Mortgage
Sub Issue Information belongs to someone else
Sub Product Conventional home mortgage
Date Received 2018-09-28
Submitted Via Phone
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2018-09-28
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided N/A
9122214 2024-05-29 Trouble during payment process Mortgage
Issue Trouble during payment process
Timely Yes
Company RoundPoint Mortgage Servicing LLC
Product Mortgage
Sub Issue Payment process
Sub Product Conventional home mortgage
Date Received 2024-05-29
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-05-29
Complaint What Happened I had to change my autopayment because I had to change banks. Went in and setup autopayment. For some reason it only made one payment. Got notification a payment was missed they are unable to explain why it did not go through. I went in and setup autopayment again and it says it is setup. But since was on XX/XX/XXXX. It did not start till XXXX XXXX again missed autopayment. My letter stating autopayment was set up mentioned nothing about not processing the XXXX payment. So another payment was missed/ late. I have never missed a payment since I purchased this home. Since Roundpoint mortgage. Very frustrating convoluted process to get an autopayment processed. It can only be done online versus on the phone ... Their website is having issues and they are not willing to accept the fact that they are having issues. My account is current and supposedly set up for autopayment for XXXX XXXX But I have no faith in their system or company. I wish I could change providers. Ultimately I want the late fees removed and additional interest credited. I truly believe they have a system in place to intentionally cause issues that cause late payments and interest to create additional profits at the clients detriment. This should be investigated further. It is not fair to be stuck with a provider that I did not purchase a loan from to treat me like this and have no recourse... My contact info is XXXX and my email is XXXX if you need to get a hold of me in a timely manner. Thank you for your help with this manner. XXXX
Consumer Consent Provided Consent provided

Related by officers

CORPORATION SERVICE COMPANY

TRG SETTLEMENT SERVICES, LLP JAMES COURT ASSOCIATES RSM US LLP NISSAN EXTENDED SERVICES NORTH AMERICA, G.P. BROJO, A LIMITED PARTNERSHIP DELOITTE & TOUCHE LLP DELOITTE LLP POTANDON PRODUCE L.L.C. DELOITTE TAX LLP DELOITTE FINANCIAL ADVISORY SERVICES LLP

William Greenberg

RoundPoint Mortgage Solutions, LLC

David Hughes

BA HUGHES & COMPANY, LLC. RUGBY HOLDINGS LLC ILLINOIS FOUNDATION SEEDS, INC.

Related by address

No related companies by address

Date of last update: 10 Apr 2025

Sources: Idaho Secretary of State

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