| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ADP Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-08-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-06
|
| Complaint What Happened |
I was using my Wisely card by XXXX to withdraw {$300.00} at XXXX XXXX XXXX XXXX XXXX XXXX, ID on XX/XX/year> between XXXX and XXXX. I did not recieve the cash before the ATM retracted it back. I saw the cash go back into the atm so I know it was not taken. I immediately called XXXX XXXXXXXX first, they told me I needed to contact XXXX. I did so, and in stead of crediting the money back they opened a dispute and told me they were going to mail me a form I needed to fill out and submit by XX/XX/XXXX in order to get credit back. XX/XX/XXXX rolls around and I still don't have the mail. I call them and they tell me to email them. I do, and i get no confirmation email or anything that they had received it. I called the next day and they said there have been no updates to my dispute and to check back the next day. I am XXXX days away from the deadline or I am just out the {$300.00} and I feel as if I am being pushed aside and purposefully made money off of. I need my money.
|
| Consumer Consent Provided |
Consent provided
|
|
